We always endeavour to resolve any differences of opinion arising from contracts concluded with us and complaints amicably. You can contact us at any time by email at info@bitcar-one.com.
Please note that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not offer you the opportunity to participate in such proceedings.
The European Commission provides a platform for online dispute resolution, which you can find at https://ec.europa.eu/consumers/odr/. Consumers are in principle able to use this platform for the resolution of their disputes.